Automatization of the sales process
One of the biggest advantages of the integrated B2B eCommerce system is the automatization of the sales process where you get an insight into unique information which is important for your sales and marketing. Microsoft Dynamics 365 Business Central system is also integrated with other Microsoft tools – Outlook, Office 365, SharePoint, CRM, Power BI etc. That is exactly why integrating B2B eCommerce with the ERP system enables managing all this information from one place. The production process, inventory data, storage and delivery or client communication; all this becomes much simpler.
Therefore, an integrated B2B eCommerce platform isn’t a separate new system, but an extension of the ERP. That’s why it guarantees a 100% accurate data. Also, it provides your clients with a unique experience of ordering via eCommerce. That way you are expanding your business while having lower administrative and maintenance costs and without increasing the sales team.
Fewer mistakes in creating orders
Almost 50% of mistakes in online orders that lead to returns in B2B eCommerce, affect the profitability and sales of a B2B company. One of the main culprits for these mistakes is the human factor for which there is no room in the integrated B2B eCommerce.
The integration of B2B eCommerce with the ERP system enables your clients an insight into real-time information on the inventory. Also, they can create new orders very easily form the existing ones and in just a few clicks repeat the order they were pleased with in the past.
Even when a mistake occurs, you can significantly reduce its impact on client satisfaction with the help of an integrated B2B web shop, because systems like these enable returns. That way you are significantly saving time for your clients.